Frequently Asked Questions

Do I need a prescription to purchase medical equipment?

Certain items, such as oxygen concentrators or diagnostic devices, may require a valid medical prescription under local regulations. Consumables like bandages and PPE do not require documentation.

Do you offer bulk pricing for healthcare facilities?

Yes. We provide tiered pricing for hospitals, clinics, and long-term care facilities. Please contact our procurement team with your specific volume requirements for a formal quote.

Are your products FDA or ISO certified?

All equipment listed on our platform meets the relevant regulatory standards, including FDA (US) or CE (EU) certification where applicable. ISO 13485 certification details for manufacturers are available upon request.

How do you ensure the sterility of consumables?

All sterile products are shipped in original, tamper-evident manufacturer packaging. We strictly adhere to "First-In, First-Out" (FIFO) inventory management to ensure no expired products are dispatched.

How can I contact customer support ?

You can reach our customer support team by emailing info@pianresources.com, calling +260 978 953220, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

What is your return policy ?

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

This repository is designed to streamline the procurement process for healthcare providers and individual consumers by addressing the rigorous standards required for medical-grade equipment. It focuses on critical operational areas including regulatory compliance (FDA/ISO), sterilization protocols for consumables, and the logistical frameworks necessary for the transport of sensitive diagnostic tools. By providing transparent documentation on technical support, warranty parameters, and data security, this section ensures that all stakeholders can make informed decisions regarding clinical supplies and equipment maintenance.

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